Support & Services

Is there dedicated support for KK Club members?

You can contact our Support team or your dedicated Club Concierge for assistance. Alternatively, you are always welcome to reach out to us directly via email at [e-mail], and a member of our team will be happy to help.

What can my Club Concierge help me with? 

• Questions about your membership 
• Reward points and discounts
• Cruise bookings 
• Retreat bookings
• Events bookings
• Guest policies and multiple bookings
• General questions about you KK Club experience

What can’t my Club Concierge help me with?

• App or platform errors
• Login and account access issues
• Payment or checkout technical problems 

For these issues please email our WAX support team: [e-mail] 

And for any other KK parties or specific KK event enquiries please email: [e-mail]

How do I contact the KK Club concierge?

Once your KK Club membership is active, you can contact the Club concierge directly through your account dashboard. The concierge team is available to assist with bookings, answer questions, and provide recommendations to help you get the most out of your Club experiences. You can also reach out via [e-mail] for any queries or support requests.